Terms of Service

Effective date: June 26, 2026

These Terms of Service (“Terms”) govern your access to and use of Product Customization Forms (the “App”) provided by ArvoPeak. By installing or using the App you agree to these Terms.

1. The service

The App lets merchants add per-product customization forms to their Shopify store. Customer answers are saved and attached to orders as line item properties, with optional file uploads and add-on pricing, subject to the features of your selected plan.

2. Plans, billing & trials

• Paid plans are billed through Shopify’s Managed Pricing / Billing and appear on your Shopify invoice. Prices and plan features are shown in the App and on the App Store listing.
• Charges are recurring until you change plan or uninstall. Shopify’s refund and proration rules apply.
• A free tier is available with the limits described in the App.

3. Acceptable use

• You will use the App in compliance with applicable law, the Shopify Terms of Service, and the Shopify API License and Terms of Use.
• You are responsible for the form fields you create and the data you choose to collect from your customers, including obtaining any necessary consent and providing your own customer-facing privacy notice.
• You will not upload unlawful, infringing, or malicious content, or attempt to disrupt, reverse engineer, or gain unauthorized access to the App.

4. Your data & content

You retain ownership of your store data and customer submissions. You grant us a limited license to process that data solely to provide the App. Our handling of personal data is described in our Privacy Policy.

5. Availability & support

We aim to keep the App available and to provide support as described on our Support page, but the App is provided on a commercially reasonable-efforts basis and may occasionally be unavailable for maintenance or factors beyond our control.

6. Disclaimers

The App is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will be uninterrupted or error-free.

7. Limitation of liability

To the maximum extent permitted by law, ArvoPeak will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the App will not exceed the amounts you paid for the App in the three (3) months preceding the claim.

8. Termination

You may stop using the App at any time by uninstalling it. We may suspend or terminate access for breach of these Terms or where required by law or by Shopify. On termination, data is handled as described in the Privacy Policy.

9. Changes

We may update these Terms; the effective date will be updated and continued use constitutes acceptance.

10. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles, and the courts there will have exclusive jurisdiction.

11. Contact

ArvoPeak — [email protected]